PRIVACY POLICY Last Updated: September 14, 2026 At [Insert Your Business Name], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our residential and commercial electrical services. 1. INFORMATION WE COLLECT We collect personal information that you voluntarily provide to us when requesting an estimate, booking a service call, or communicating with us. This information includes your name, physical service address, billing address, email address, and mobile phone number. 2. HOW WE USE YOUR INFORMATION We use the information we collect to: • Schedule, perform, and invoice electrical services. • Send automated appointment reminders, dispatch updates, and job confirmations via email or text message. • Process payments and manage late balances. • Respond directly to your service inquiries. 3. MOBILE TEXT MESSAGING (SMS) & OPT-OUT By providing your mobile phone number and opting in, you give express consent to receive text messages from us regarding scheduling, service status, and billing. • You can opt-out of text communications at any time by replying "STOP" to any text message you receive from us. • For help, reply "HELP" or contact us directly. Message and data rates may apply. 4. STRICT POLICY ON SMS DATA SHARING We do not sell, rent, lease, or share your personal data with third parties. Most importantly, mobile phone numbers and SMS consent data obtained for text messaging purposes will strictly NOT be shared, sold, or rented to any third parties, partners, or affiliates for marketing or promotional purposes under any circumstances. 5. DATA SECURITY We implement industry-standard security measures, including secured scheduling platforms, to protect your personal information against unauthorized access, disclosure, or alteration. 6. CONTACT INFORMATION If you have any questions regarding this Privacy Policy or your data, please contact us at: Business Name: Lumenox Electric, LLC Texas Contractor License: TECL #41491 Email: Services@lumenoxelectric.com Phone: 210-897-8845